Shiping Policy
Shipping Policy
Last updated: [10/12/2025]
This Shipping Policy applies to all orders placed on www.rayaoniss.com, a brand operated under its mother company ONISS INDUSTRIES LLP.
1. Company Information
Brand Name: RAYA Oniss
Mother Company: ONISS INDUSTRIES LLP
Website: https://rayaoniss.com
2. Shipping Coverage
ONISS INDUSTRIES LLP, through its brand RAYA Oniss, currently ships products across India, subject to serviceable pin codes.
3. Order Processing Time
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Orders are processed within 1–2 business days from the date of order confirmation.
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Orders are not processed, shipped, or delivered on Sundays or public holidays.
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During high-demand periods or due to unforeseen circumstances, processing timelines may extend. Customers will be informed in such cases.
4. Delivery Timeline
Estimated delivery timelines are as follows:
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Metro Cities: 3–5 business days
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Non-Metro Cities: 5–7 business days
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Remote / Rural Locations: 7–10 business days
Delivery timelines may vary depending on courier partner operations, location accessibility, weather conditions, or other external factors.
5. Shipping Charges
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Applicable shipping charges (if any) will be clearly displayed at the checkout stage prior to payment.
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ONISS INDUSTRIES LLP may offer free shipping on selected products or minimum order values, as communicated on the website.
6. Shipment Tracking
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Once the order is shipped, customers will receive a shipment confirmation email/SMS containing tracking details.
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Orders can be tracked using the link provided until successful delivery.
7. Packaging & Handling
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All products are packed securely and hygienically to ensure product safety and quality during transit.
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Special care is taken while packaging food products such as ghee, edible oils, and spices to prevent leakage or damage.
8. Delivery Issues
Delays or failed deliveries may occur due to:
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Incorrect or incomplete shipping address provided by the customer
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Recipient unavailability at the delivery location
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Courier partner constraints or force majeure events
ONISS INDUSTRIES LLP or its logistics partners may contact the customer to resolve delivery-related issues.
9. Damaged, Missing, or Incorrect Orders
If you receive a product that is damaged, missing, or incorrect, please notify us within 48 hours of delivery along with relevant photographs and order details.
📞 Customer Care: [9831285492]
Resolution will be provided in accordance with our Return & Refund Policy.
10. Address Responsibility
Customers are responsible for ensuring the accuracy and completeness of delivery address details. ONISS INDUSTRIES LLP shall not be liable for delays or non-delivery arising from incorrect address information.
11. Contact Information
For any shipping-related queries or assistance, please contact:
ONISS INDUSTRIES LLP
(Operating the brand RAYA Oniss)
🌐 Website: https://rayaoniss.com